WHEN WILL YOU SHIP MY ITEMS?
- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Your items should be received within 2 - 6 weeks
of your order date. Some times our products will be delivered even as fast as 1 week. Sometime it may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to 3 - 8 weeks
delivery time as they may be shipping from other countries.
WHERE ARE MY ITEMS COMING FROM?
Although our main fulfillment warehouse is located in Asia, some of our
specialty items are located in other countries such as United States of America, Canada, and Italy.
WHAT ARE THE SHIPPING FEES?
Zero! Nothing! Nada! Rien! Niets! Nichts! ਕੁਝ ਨਹੀਂ !
It is absolutely free. We ship worldwide free of charge.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase could be
shipped in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please email us at email@example.com and we will do our best to help you out.
HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure webpage. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
The prices displayed on our site are tax-free prices in CAD Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related custom fees may be charged once your order arrives to its final destination, which are determined by your local custom office. Payment of these charges and taxes are your responsibility and will not be covered by BamboStyle. We are not responsible for delays caused by the custom department in your country. For further details of charges, please contact your local custom office.
WHERE DO I TRACK MY ORDERS?
Very simple! Once your order is shipped out from our warehouse, we will send you the tracking number by email. Usually it takes between 2 to 5 days for us to provide you with your tracking number.
If you have any other questions please email support at firstname.lastname@example.org
If you wish to get a exchange or refund please return your product to the return address we will provide.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
**For damaged goods, please contact email@example.com with a picture of the damage to get a replacement.