Free shipping on all international orders
If for any reason your order did not arrive within 7-30 business days from the purchase date due to factors that often affect international shipments, such as holidays, customs, and weather delays. Please contact us at firstname.lastname@example.org and we will resolve your issue right away.
We offer free trackable shipping worldwide and each package is estimated to arrive between 7-20 business days after your order is shipped. The time taken is usually shorter, but we do not have control over customs, and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Epackets ships from 7 to 30 business days. International delivery usually takes about 10–35 business days.
Shipping time varies by location. These are our estimates:
|LOCATION – EPACKET ONLY||*ESTIMATED SHIPPING TIME|
|United States||7-300 Business days|
|Canada, Europe||7-30 Business days|
|Australia, New Zealand||7-30 Business days|
|Mexico, Central America, South America||10-35 Business days|
*This doesn’t include our 2-5 day processing time.
The time frame for order delivery is divided into two parts:
• Processing time: Order verification, tailoring, quality check and
packaging. All orders are sent to the manufacturer for dispatch within
24 hours after the order is placed. The manufacturer and China Post
process the orders, which takes an additional 2–4 days.
• Shipping time: This refers to the time it takes for items to be shipped
from our warehouse to the destination. International delivery usually
takes about 15–30 business days. US orders are shipped by ePacket,
which is a US Postal Service product. After processing and leaving the
warehouse, items usually take between 7 and 14 business days to arrive at their
destination but can take longer from time to time.
Yes, we provide a tracking number. As soon as it leaves one of our warehouses (China, Spain, US), we will provide you with the tracking number.